Overview
Certificate in PDP on Complaint Management for Kindergartens: Communication and Mediation | |
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Programme Code | CWP016 |
Mode of Study | Part-time |
Duration | 6 full days (Saturdays) |
Venue | North Point Study Centre |
Programme Leader | Mr Wong Wai Hung |
Programme Enquiries | Miss Annie Wu 2948 7610 |
Programme Aims
The aims and objectives of this programme are designed to help the participants:
- Examining complaint management in kindergarten settings;
- Constructing a school-based mechanism on the basis of procedural justice, openness and fairness, to handle conflicts and complaints, including evidence collection, investigation procedures, record keeping, media handling;
- Acquiring basic notion and skills of communication and mediation with a view to resolving conflict and complaints;
- Identifying strategies and exploring resources to prevent and manage school complaints;
- Revisiting their previous experiences and school policies in handling complaints with reference to the new knowledge and skills gained from this course.
Programme Structure
This programme consists of one three credit-point course (39 hours), i.e. Complaint Management for Kindergartens: Communication and Mediation.
Medium of Instruction
The medium of instruction is mainly Chinese (Cantonese) and will be supplemented by English where appropriate.
Programme Duration
Cohort(s) | Period of Study |
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1 | 17 February 2024 (Saturday); 24 February 2024 (Saturday); 2 March 2024 (Saturday); 9 March 2024 (Saturday); 16 March 2024 (Saturday); 23 March 2024 (Saturday) |
Entrance Requirements
To be eligible for admission, applicants should be:
- school leaders, principals, or teachers working in the pre-primary settings; and
- recommended by school principals.
Award
To be awarded a Certificate of Completion, participants must obtain a pass in all assessment tasks required and successfully fulfill the attendance requirements as stipulated by the programme.
Other Information
Participants who complete our PDPs are eligible to apply for credit transfer if they enroll in our postgraduate programmes. Their applications will be considered on an individual basis.