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CWP016 - Certificate in PDP on Complaint Management for Kindergartens: Communication and Mediation
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Certificate in PDP on Complaint Management for Kindergartens: Communication and Mediation
Programme Code CWP016
Mode of Study Part-time
Duration 6 full days (Saturdays)
Venue Tai Po Campus
Programme Leader Dr Yu Wai Bing
Programme Enquiries Miss Kong 2948 6869

Programme Aims

The aims and objectives of this programme are designed to help the participants:

  • Examining complaint management in kindergarten settings;
  • Constructing a school-based mechanism on the basis of procedural justice, openness and fairness, to handle conflicts and complaints, including evidence collection, investigation procedures, record keeping, media handling;
  • Acquiring basic notion and skills of communication and mediation with a view to resolving conflict and complaints;
  • Identifying strategies and exploring resources to prevent and manage school complaints;
  • Revisiting their previous experiences and school policies in handling complaints with reference to the new knowledge and skills gained from this course.

Programme Structure

This programme consists of one three credit-point course (39 hours), i.e. Complaint Management for Kindergartens: Communication and Mediation

Medium of Instruction

The medium of instruction is mainly Cantonese and will be supplemented by English where appropriate.

Programme Duration

The 6 day programme is tentatively offered once a year as follows:

Cohort(s) Period of Study
1 11 February 2023 (Saturday);
18 February 2023 (Saturday);
25 February 2023 (Saturday);
4 March 2023 (Saturday);
18 March 2023 (Saturday);
25 March 2023 (Saturday)

Remarks: The programme is offered once a year tentatively.

Entrance Requirements

To be eligible for admission, applicants should be:

  • school leaders, principals, or teachers working in the pre-primary settings; and
  • recommended by school principals.


To be awarded a Certificate of Completion, participants must obtain a pass in all assessment tasks required and successfully fulfill the attendance requirements as stipulated by the programme.

Other Information

Participants who complete our PDPs are eligible to apply for credit transfer if they enroll in our postgraduate programmes. Their applications will be considered on an individual basis.

Every effort has been made to ensure that information contained in this website is correct. Changes to any aspects of the programmes may be made from time to time due to unforeseeable circumstances beyond our control and the University reserves the right to make amendments to any information contained in this website without prior notice. The University accepts no liability for any loss or damage arising from any use or misuse of or reliance on any information contained in this website. Any aspect of the course and course offerings (including, without limitation, the content of the course and the manner in which the course is taught) may be subject to change at any time at the sole discretion of the University. Without limiting the right of the University to amend the course and its course offerings, it is envisaged that changes may be required due to factors such as staffing, enrolment levels, logistical arrangements and curriculum changes.

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