Overview
| Certificate in PDP on Complaint Management for Kindergartens: Communication and Mediation | |
|---|---|
| Programme Code | CWP016 |
| Mode of Study | Part-time |
| Duration | 6 full days (Saturdays) |
| Venue | Tai Po Campus |
| Programme Leader | Mr Wong Wai Hung |
| Programme Enquiries | Miss Annie Wu 2948 7610 |
Programme Aims
The aims and objectives of this programme are designed to help the participants:
- examining complaint management in kindergarten settings;
- constructing a school-based mechanism on the basis of procedural justice, openness and fairness, to handle conflicts and complaints, including evidence collection, investigation procedures, record keeping, media handling;
- acquiring basic notion and skills of communication and mediation with a view to resolving conflict and complaints;
- identifying strategies and exploring resources to prevent and manage school complaints;
- revisiting their previous experiences and school policies in handling complaints with reference to the new knowledge and skills gained from this course.
Programme Structure
This programme consists of one three credit-point course (39 hours), i.e. Complaint Management for Kindergartens: Communication and Mediation. It is a course aimed at developing the skills of in-service kindergarten teachers in managing school complaints. The course aims to teach students effective communication skills and mediation techniques to handle potential complaints and disputes that may arise in a kindergarten setting.
In this course, students will learn how to write effective press releases, effectively communicate, active listening skills, and express their viewpoints, understand the nature of conflicts, different communication styles and techniques, how to listen and understand the needs and concerns of others, and learn to approach problems from multiple perspectives and provide support and solutions in complaint situations.
Through this course, in-service kindergarten teachers will gain practical tools and skills to handle complaints and disputes in a kindergarten setting. It provides them with the capacity to handle complaints and disputes, enabling them to develop mature communication skills and establish harmonious relationships in a kindergarten environment. This course lays a solid foundation for their future careers and personal lives, enhancing their skills in kindergarten complaint management and opening up more opportunities and possibilities for their future.
Medium of Instruction
The medium of instruction is mainly Chinese (Cantonese) and will be supplemented by English where appropriate.
Programme Duration
| Cohort(s) | Period of Study |
|---|---|
| 1 | 15 February 2025 (Saturday); 22 February 2025 (Saturday); 1 March 2025 (Saturday); 8 March 2025 (Saturday); 15 March 2025 (Saturday); 22 March 2025 (Saturday) |
Entrance Requirements
To be eligible for admission, applicants should be:
- school leaders, principals, or teachers working in the pre-primary settings; and
- recommended by school principals.
Award
To be awarded a Certificate of Completion, participants must obtain a pass in all assessment tasks required and successfully fulfill the attendance requirements as stipulated by the programme.
Other Information
Participants who complete our PDPs are eligible to apply for credit transfer if they enroll in our postgraduate programmes. Their applications will be considered on an individual basis.
Remarks: Each school can recommend more than one teacher.
